Born and raised in Ottawa, Joanne has been in real estate for almost 20 years. Her background includes both being an agent and business administrator, giving her a deep understanding of the buying and selling process. But she gets the most enjoyment out of the customer support side of the business and developing relationships with clients, who know she will be at the other end of line if they call in with any inquiries. Her attention to detail, in-depth knowledge of business legal documents and organization ensures that the office runs smoothly. She is key to ensuring that listings are launched and managed with perfection. Outside of work, family and friends are her focus - especially spending time with her grandsons - as is being around the water and exploring Ottawa's parks.